Draft content notice
This page provides a launch-ready structure. Final policy text should be reviewed and supplied by LPT before publication.
Overview
Final refund and cancellation terms depend on the type of order, booking, participating provider and applicable law. Add reviewed policy language before publication.
Order cancellations
Describe when restaurant, grocery or store orders may be cancelled and whether any charges apply, based on the production workflow.
Service and ride bookings
Add the approved cancellation windows, provider policies and any no-show terms for services and local transport.
Refunds
Explain eligible refund scenarios, refund method and expected processing times only after these are confirmed with the payment and operations teams.
How to request help
Provide the exact in-app support path and verified contact method for an order-specific issue.
Status: Draft placeholder · Last structured August 2026